We help you find what’s holding your people back
Lu works with CEOs, HR and leadership teams to build practical management capability. The kind that will show up in your numbers.
Led by Jamie, with more than 15 years across policy, strategy, project delivery and workplace culture.
THE PROBLEM
What do you need help with?
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Good people are leaving
Turnover is rising, or the wrong people are going.
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Our managers need practical skills
Great at the work, less confident leading people.
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Decisions stall and work gets redone
Unclear briefs, bottlenecks and double handling.
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Your people don’t raise issues early
Problems are raised too late, or tolerated too long.
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Managing psychosocial risk
Turning your obligations into everyday practice.
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Bringing in AI and new tools
Keeping human judgement and accountability clear.
The business case for better everyday leadership
Unclear expectations, stalled decisions and avoided conversations cost money. Here's where it shows up.
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Turnover
Keep the people you’ve invested in
People rarely leave over one thing. Increasing workload, unfair decisions and poor feedback add up.
Australian HR Institute, 2025
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70%
Culture is set by managers
Whether a team is engaged or checked out comes down mostly to who leads it.
Gallup, 2025
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Time
Less rework, faster decisions
Clear instructions and defined autonomy free up hours currently lost to double handling.
Safe Work Australia, 2022; McKinsey, 2019
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$67,400
Lower psychosocial risk
Median compensation for a serious mental health claim, four times the median for all serious claims.
Safe Work Australia, 2025
What is turnover costing you?
Enter your own figures. The example numbers are placeholders only.
The Australian average was 13.5% in mid-2026 (AHRI). Use your own rate if you know it.
estimated annual cost of turnover (0 people leaving)
potential saving each year if 20% fewer people left
An estimate based only on the figures you enter. The saving is a "what if" scenario, not a promised result.
Talk through your numbersHow this is calculated
People leaving each year = employees × annual turnover rate, rounded to whole people
Annual cost of turnover = people leaving × average salary × cost to replace one person
Potential saving = annual cost × the reduction you choose
This is a simple estimate using only the figures you enter. It doesn't include every cost of turnover, such as lost knowledge or the impact on remaining staff, and it isn't a prediction of what any program will achieve.
Sources: Average Australian replacement cost of about $28,500: Australian HR Institute. Replacement cost range of one-half to two times annual salary: Gallup. Average Australian employee turnover of 13.5% (June quarter 2026): Australian HR Institute, Quarterly Australian Work Outlook.
HOW LU WORKS
A clear process that ends with changes your managers can use, and evidence it’s working
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Find what's getting in the way
Conversations, observation and a review of your data to see what's really driving the issue.
You get
A clear picture of the causes, not just the symptoms
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Decide what to change
We work with your leaders to agree priorities, owners and what success looks like.
You get
A practical, prioritised action plan
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Equip your managers
Tools, scripts and guidance co‑designed to fit how your team actually works.
You get
Ready-to-use tools and leadership guidance
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Make it stick
Progress reviews to check what's changing and adjust where it isn't.
You get
Progress reports against agreed measures
Your organisation owns the decisions and the changes, so they last after we step back.
WORK WITH LU
Three ways to work with us
Choose the level of support that matches the size of the problem.
Read It
For managers and team leaders
Short, practical guides in Office & Hybrid or Site & Shift versions.
- Hearing about problems earlier
- Clearer instructions, less rework
- Fair, explainable decisions
- Using AI with clear accountability
Start today
Run It
For organisations leading change themselves
DIY toolkits with guidance, scripts, activities and simple ways to check progress.
Want to know when it’s ready?
What Lu is offering
A return you can see
"Are we getting value from what we spend on our people?"
Lu focuses on the leadership habits that drive turnover, productivity and risk. Culture affects business performance. Let's work out where poor systems, unclear work or management capability are costing your organisation and what is worth changing.
- Clear link between leadership capability and business costs
- Priorities focused where they'll make the biggest difference
- Progress reporting your board can understand
- Support meeting psychosocial safety obligations
Change that outlasts the workshop
"We've run the training. Why hasn't anything changed?"
Lu helps you turn values and policies into everyday behaviour, with tools managers actually use.
- Independent review of what's driving the issue
- Co-designed tools that fit your workplace
- Practical controls for psychosocial hazards like unclear roles and workload
- Evidence to support your internal business case
Help for the week you're having
"I was promoted for doing the work, not for leading people."
Free Read It guides give you practical ways to handle the situations that come up every week.
- Clearer briefs and less rework
- Managing competing priorities
- Making fair decisions you can explain
- Hearing about problems while they're still small
Is Lu the right fit?
A good fit if you…
- Want the real picture, not just what the survey says
- Are open to honest feedback, even when it's uncomfortable
- Want changes people will actually use day to day
Probably not a fit if you…
- Need a quick fix without looking at the cause
- Expect a workshop to do all the heavy lifting
- Have already decided the answer
OUR APPROACH
Build the conditions for your people to succeed.
Then hold them accountable within those conditions.
What good conditions look like in practice
People are more likely to do their best work when the work around them is clear, realistic and supported.
Work people can understand
Expectations, priorities and decision-making are clear enough for people to get on with the job.
Managers equipped to lead
Managers have practical skills to support people, give direction and deal with problems early.
Work people can realistically deliver
Priorities, workload and resources are considered together rather than simply adding more.
Clear and fair accountability
People understand what they are responsible for and are supported to meet those expectations.
When something isn’t working, we look at what might be getting in the way.
Before assuming the person is the problem, there are a few things worth checking.
Clarity
Do people know what’s expected?
Capability
Do they have the skills?
Authority
Can they make the decisions they need to?
Capacity
Do they have the time and resources?
Support
Do they have the tools and help they need?
Talk through what's happening in your workplace
Share a few details and we'll be in touch to book your free discovery call.
- Reply within 48 hours
- Free 20-minute call
- No obligation to go further
Get early access to Run It
Be the first to hear when Lu’s DIY workplace toolkits are ready. Built for organisations that want to lead change internally, with practical guidance, scripts, activities and simple ways to check progress.